Cancellation Policy
At Amaru Collections, we strive to provide exceptional service and ensure customer satisfaction. We understand that there may be situations where you need to cancel an order. Please carefully review our cancellation policy outlined below:
Order Cancellation Window: You can cancel your order within 1 hour of placing it. After this time period, the cancellation request may not be accepted.
Cancellation Process: To cancel your order, please contact our customer support team through this link. Provide them with your order details, including the order number, and request cancellation. Our customer support team will guide you through the cancellation process.
Refund Policy: If your order is eligible for cancellation within the specified time frame, we will initiate a refund to your original payment method. The refund amount will be equal to the total amount paid for the canceled item(s), including any applicable taxes and shipping charges. Please note that it may take 7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.
Non-Cancellable Items: Certain items may be non-cancellable due to their nature or customization. These items include but are not limited to personalized products, made-to-order items, and perishable goods. Please check the product description or contact our customer support team for more information before placing an order.
Cancellation after Shipment: If your order has already been shipped before the cancellation request, we won’t be able to cancel it. Please refer to our Returns and Refunds policy for further details.
Changes to Cancellation Policy: We reserve the right to modify or update our cancellation policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. It is your responsibility to review the policy periodically for any updates.
We recommend reviewing our cancellation policy before placing an order to avoid any confusion or inconvenience. By proceeding with an order, you acknowledge and agree to comply with the terms and conditions outlined in this cancellation policy.
